Recent Nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see other employees who have been nominated by our customers for The WOW! Awards.



    Angela Cooper | CSA | Complaints & Escalations (Internal)

    Jeanette Mendoza-Dalling | Escalations Advisor | Complaints & Escalations (Internal)

    Andrew Clayton | Escalations Advisor | Complaints & Escalations (Internal)

    Satty Grewal | Escalations Advisor | Complaints & Escalations (Internal)

    Abda Araf | Escalations Advisor | Complaints & Escalations (Internal)

    Jody Healey | Escalations Team Leader | Complaints & Escalations (Internal)

    Pricila Fernandes | Complaints & Escalations (Internal)

    Sean Lipscombe | Complaints & Escalations (Internal)

    I would like to thank the whole of the escalations team for being so welcoming and accepting of me joining the team. You are all a fantastic team, very experienced and supportive. I am very impressed with you all. keep up the fantastic work you all do on a daily basis :)

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    Dan Johnson | Dig Team

    Good morning, Dan was extremely impressed the engineer who attended his visit yesterday and praised him highly on his professionalism and friendly attitude.

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    Jimmy Yates | Plumber

    Super helpful in sorting out the problem with finding our meter and once found he was so quick and efficient in installing a smart meter.

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    Shane Webb | Dig Team

    Tommy Blackmore | Dig Team

    The appointment was made with me by Thames Water for today the 18th March 2019, but Shane & Tommy arrived on Sunday the 17th, having received the job as a priority job, they were willing to go away but I gave them permission to continue. They were to fit an outside stopcock, and dug in the are...

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    Nadir Rasheed | Plumber | Plumber

    Nadir was very helpful from the get go. He explained everything calmly and precisely. Very informative and knew his job very well. He was very patient and didn't rush anything and made sure everything was in order before he left.

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    Mike Jones | Plumber

    Mike did a great job in sorting out our plumbing. He came to help when a new meter resulted in plumbing issues. He mended the downstairs toilet, as some dirt had got into a part and meant the toilet kept filling. He came back to check on it and mended it on the spot. And he was really friendly and n...

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    Richard Elia | Plumber

    Very impressed with Richard's clear information about the process. He is courteous, obviously knows his work and appears to enjoy what he is doing. A breath of fresh air compared to other workers we have had to call upon. Definitely a keeper ! Employees like Richard make up for the sometimes lam...

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    Marcus Silva | Plumber

    What a great guy and a great representative of Thames Water. Very personable, calm, clearly explained what was happening and got the job done without any fuss. A lot of engineers/plumbers I've met from the Utility companies give the impression they don't want to be there and 'our problem' is an inco...

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    Bradley Hunt | Plumber

    polite, efficient. talked about what he was he to do.

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    Catarina Gaspar | Thames (Internal)

    I could use personal, proative, effortless and transparent and more to describe Catarina. She is so focused on her job. She is always approachable and has a smile on, whether she is stressed or not. She has made tremendous changes and improvements to the NHHM team and she is a leader any organisat...

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    Charlie Gigg | CSA | Contact Centre (Internal)

    Alison Sherwin | Contact Centre (Internal)

    Ridha Kapoor | CSA | Contact Centre (Internal)

    These girls should be praised for the continuous hard work they do for us. They are producing great stats and pushing themselves to always make the most amount of calls especially during peak season where they are excelling in the amount of outbounds they do and CSAT,s that they get. Well done girls...

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    Rupert Hayward | Plumber

    Friendly and very helpful service fitting our water meter.

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    Usman Tahir | CSA | Contact Centre

    Ive nominated Usman because i feel like he is very proactive , his work is effortless and he never complains. i feel like he needs more recognition as he is one of the most hardworking employees in the call centre and i know everyone will agree with me on that.

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    Frank Luck | Plumber

    Frankie arrived at our house at 7: 30 on a Friday night - let's face it, no one wants to work the graveyard shift! He was service with a smile, absolutely awesome, he spent the time and effort on our job regardless of the fact that it was late Friday night and his anniversary - over an hour workin...

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    Alan Isaac | Plumber | Plumber

    very informative, very helpful. gave me a lot of information, he did a very good job

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    Richard Elia | Plumber

    Excellent service, very nice Chap

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    Hayden Smith | Planning & Scheduling (Internal)

    Hayden has stepped into a lead role in the last 6 months and has come on leaps and bounds , Everything he does is effortless and the scheduling team have high regard for him along with managers in MUS and Thames water respect the way efforts he always puts into everything he does. Well Done

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    Claire Jenkins | Planning & Scheduling Manager (Internal)

    Claire is a fantastic mentor, i personally have learnt so much from her over the 4 years we have worked together, she is always available anytime of the day for me and have helped me through tough times in my private life. Thank you

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    Steve Taylor | Planning & Scheduling | Planning & Scheduling (Internal)

    Steven has recently become a lead in NHHM , he has become a vital part of the team , his knowledge is immense on NHHM processes also his ability to raise such in depth performance reports, time and motion studies , which is really his niche. Thank you Steve for your support

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    Lucy Perring | NHHM

    Lucy is extremally proactive and takes it upon herself to improve processes within our team. She is always there to lend a helping hand where she can and keeps everyone motivated. She takes ownership and always finishes a job that she starts. She has extensive knowledge around the metering process a...

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    Lisa Prowting | NHHM (Internal)

    Lisa has become a vital member of NHHM , She is now very confident in her job and the way she deals with customers both internal and external. She is very dependable and is always willing to help in anyway she can.

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    Lucy Perring | NHHM (Internal)

    Lucy has been with NHHM from day 1 and is an integral part of the team, her knowledge learnt over the last 2 years has helped develop the whole team and has become the go to person with queries for the team . She is proactive in looking for new ways to improve processes to improve the team.

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    Layla Munro | NHHM (Internal)

    Layla is still fairly new to NHHM but has shown to be a vitalmember of the team and her yearning for knowledge is immense. She is very proactive in looking at ways to improve the processes in the team and constantly comes up with ideas, which some are already implemented.

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    Lucy Perring | NHHM (Internal)

    Lucy was recently tasks with looking at a new process within the team. Not only has she improved this process, she has taken ownership and made it personal to her. Our SLA has quadrupled by the work that Lucy has put it. Thank you Lucy for always going the extra mile.

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    Lisa Prowting | NHHM (Internal)

    Lisa has such a drive for getting things right. Not only for the business, the heart of her drive is the customer. I am really proud of Lisa. She is such joy to work with. Thank you Lisa for all you do!

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    Layla Munro | NHHM (Internal)

    When Layla first started, she didn't really know how to use excel, it only took one sit down to show her and she picked it up straight away. She now runs our WIP and has changed it to the point that you dont have to search for anything. Everything can be found! from SLA, priority, status. I am reall...

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    Ryan Hicks | Customer Service Advisor | Planning & Scheduling (Internal)

    Bernie Taylor | Team Leader | Planning & Scheduling (Internal)

    Lisa Prowting | NHHM (Internal)

    Steve Taylor | Planning & Scheduling | Planning & Scheduling (Internal)

    Tanya Desouza | CSA | Data Validation (Internal)

    Saika Javeed | CSA | Contact Centre (Internal)

    Lucy Perring | NHHM (Internal)

    Layla Munro | NHHM (Internal)

    Jaspreet Kaur | Planning & Scheduling (Internal)

    Karen Dhillon | NHHM (Internal)

    Ruby Dhami | NHHM (Internal)

    Megan Williams | NHHM (Internal)

    Over the last few months we have been given two projects which have been extremely challenging. Every member of this team has been a part of the success story the delivery of both projects. Each member of the team have helped deliver these. The have proactively worked together to support this delive...

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    Andrew Matthew | Plumber (Internal)

    We have just received a call from an elderly customer regarding his survey completed by Andrew Matthew. The customer does not have the means to complete a WOW form however would like to express his thanks to Andrew Matthew for the excellent manor in which he carried out the survey the customer added...

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    June Robertson-Miles | Data Validation (Internal)

    Charmaine Rylett | Contract Support (Internal)

    Today we had a film crew in, filming a case study for the Wow! Awards. The film crew that were visiting were greeted by Charmaine and June and given the usual information about being in the building safely. Whilst I was chatting to them about the day ahead shortly afterwards, one of the film crew c...

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    John Appleton | Supervisor

    This man was friendly, professional and dressed with a clean visible uniform on first sighting. He was quick to offer to wear shoe covers and waited to be invited in to check a valve. He was clear explaining what will happen when a meter is installed and answered further questions without hesitation...

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    Gary Southgate | Plumber

    Customer rang in about an escalation he had raised when he had no water, Gary had been called out and found the cause which was mud stuck in the pipe where the dig happened. He found the solution and fixed the problem very quickly. He had then gone on to say that he was so efficient and dependable t...

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    Alex Neubauer | Dig Team

    Very helpful, efficient, and would recommend to others.

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    Paul Green | Dig Team

    Very helpful, efficient, and would recommend to others.

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    Nadir Rasheed | Plumber | Plumber

    Nadir fitted our water meter and was very helpful, taking me through the benefits and what to do going forward. He also assisted me with useful information on dealing with a separate pressure issue that we have going on. Great experience!

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    Bradley Hunt | Plumber

    Excellent swift, efficient service installing my new water meter.

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    Shaun Manchett | Supervisor

    Shaun Manchette proactively dealt with our issue and was professional in his approach.

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    Stuart Maddison | CSL

    Stuart Maddison worked efficiently and explained effectively how to resolve my problem.

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    Alex Neubauer | Dig Team

    Alex Neubauer worked efficiently and helped to solve my problem in the best possible way.

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    Paul Green | Dig Team

    Paul Green worked effectively and worked proactively to find the fault.

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    Nadir Rasheed | Plumber | Plumber

    He explained everything without asking and didn't forget to ask if I have anything to ask.

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