Recent Nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see other employees who have been nominated by our customers for The WOW! Awards.



    Mike Jones | Plumber

    Very helpful

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    Andrew Matthew | Plumber

    Andrew provided a quick and helpful service. He explained everything that I needed to know. A very polite person and deserves my nomination.

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    Stephen Gale | Plumber

    Efficient, clean and timely installation of water meter

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    Nadir Rasheed | Plumber | Plumber

    Nadir came to look for a leak at my Dad's house. He was very kind, courteous and helpful and explained, in detail, all that he had to do during his visit, keeping us informed and including us at each stage. He was very thorough in all he did and we felt he'd really looked after us and done his bes...

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    Paul Green | Dig Team

    Alex Neubauer | Dig Team

    on the 20th may two of your staff came to my house in cherrydown avenue to sort a leak in the pavement outside my house. the staff were very polite and professional

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    Nadir Rasheed | Plumber | Plumber

    He was very friendly and helpful. Being very polite he explained the process very clearly & carefully and fully answered any questions that I had. He kindly booked a follow up appointment for me as I explained that I do shift work and am not always at home. I would award him 10 out of 10

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    Simon Haffenden | Plumber

    Simon Haffenden visited today, he was so professional and clear. I loved that he called me to say he was on his way and explained the next steps simply and clearly and was very polite. And he organise the next appointment whilst he was there so there was nothing for me to do next. Thanks Simon. o...

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    Nadir Rasheed | Plumber | Plumber

    Nasir was an excellent worker who came and did his job properly. He made sure we were okay with service and to double check that he was doing everything properly. knowing that I had to leav early, he was trying his best to talk through it with me with remaining time. once the problem was fixed, he a...

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    John Sheridan | Plumber (Internal)

    As an external planner i rely a lot upon surveyor photos and comments and i noticed John's survey comments were very informative and his photos of high quality, and overall his surveys are quite consistent so i felt it necessary to highlight this. It makes the planning team's job a lot easier when t...

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    Ibrar Hussain | Contact Centre (Internal)

    Ibrar has been with us since April and is already proving to be an asset to the team, he is on all workstreams and his stats show how willing he is not only to learn but improve himself. He is doing really well and i am very proud of him.

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    Sandeep Bamrah | Contact Centre

    I have received some great feedback from a customer regarding one of my team. It is hard to pick just one attribute for this as she displayed several Thames Water values throughout the call. The customer stated that Sandeep was incredibly patient and understanding and was very clear in her explana...

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    Mike Jones | Plumber

    Mike problem solved the low water pressure in our flat refusing to give up even though it was by means simple and the cause had been missed by at least one other plumber. The water system in our flat is quite strange as it's part of a house that's been chopped up and all of Mike's experience really ...

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    Tim Dewson | Dig Team

    Glen Taber | Dig Team

    Tim and Glenn had a great attitude, where nothing seemed to be a problem, they kept me informed on the progress of the work, showing me exactly where they had excavated and where the leak was. I felt they had a very 'Dependable' approach, giving me the confidence that the work was being done correct...

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    Rob Marshall | Plumber

    Rob came from another job, competing with traffic to help his colleague Mike on a Friday evening. He helped put things back together and cleaned up which saved time on a job that had almost taken 6 hours. He was friendly, personable and helpful

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    Mike Jones | Plumber

    Mike took on a very difficult task of clearing a blockage caused by another Thames water contractor. He had open up several areas that was boxed in and went above and beyond of what is expected as he was determined to find the blockage and leave us with running water. I had a satisfying hot shower a...

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    Wayne Andrews | Plumber

    wayne was excellent fitter, didn't take much time at all. advised us what to do, full confidence in him, knew his job. thoroughly recommend him for an award.

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    Marvin Lyn | Plumber

    Today on the 17/05/2019 Mr Marvin Lyn contracter on behalf of Thames Water cam to my property to fix the water meter , Marvin was very polite and professional and helpful . I really appraciate , it is so very rara those days to receive a good costumer services from outside contracteurs from Thames ...

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    Stephen Gale | Plumber

    Great communication. Friendly and efficient

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    Mike Jones | Plumber

    Mike Jones went over and above the call of duty. He was called to the job alone even though it was clear that a number of engineers would be needed as it was a complicated leak which Thames Water had not managed to remedy a few weeks earlier. He did not complain about this and when he reached...

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    Stephen Gale | Plumber

    Very helpful and kindly

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    Alan Isaac | Plumber | Plumber

    Alan firstly called me 15 minutes before his arrival to advise me he was on his way. Once he was here he was extremely courteous and very efficient in the way he performed the checks required to isolate the problem. He resolved the problem and advised me of how he was to proceed with ensuring that ...

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    Stephen Gale | Plumber

    Stephen Gale came across as friendly, approachable and was happy to resolve any issues.

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    Nadir Rasheed | Plumber | Plumber

    Nadir explained what he was doing and why. He checked the taps and toilet thoroughly and informed that unfortunately the leak was in the house. He advised me to contact my insurers as soon as possible. Nadir answered all my questions. He was very helpful.

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    Nadir Rasheed | Plumber | Plumber

    A most courteous and polite employee of Thames water.Nothing was too much trouble and he explained and demonstrated to me his testing and findings .An excellent member of your staff.

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    Jimmy Yates | Plumber

    Jimmy was very proactive and he was very capable and knew what he was doing when changing the water meter. He had a very pleasant manner.

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    Nadir Rasheed | Plumber | Plumber

    Gave me all the information needed in a friendly and efficient way. Even rang me after he had left to make sure I had everything I needed. Told me all the options and let me make my own informed decision.

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    Robert Toogood | Surveyor | Plumber

    We have had a problem with water pressure since January and after numerous visits that did not resolve the issue Robert called and was extremely concerned with our problem he set about solving the problem, he called for a hole to be dug and then managed to almost fix the problem, he returned to fini...

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    Stephen Gale | Plumber

    Stephen called ahead of time, was courteous and informative. The whole process of having a water meter fitted was efficient and went very fast.

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    Stephen Gale | Plumber

    Steve came to check whether we could fit a water meter. He checked the house for an internal stopcock - none was visible. He then checked for an external stopcock. None close to the house were ours. He cleared debris from fences and scouted around the area with and without a metal detector. He was v...

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    Paul Green | Dig Team

    Alex Neubauer | Dig Team

    From arrival to leaving these guys were very courteous and professional. Despite the foul weather they stuck to the task of finding not one but two leaks in our water supply when I have no doubt others would have left. We are very great full for their work.

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    Jimmy Yates | Plumber

    Jimmy Yates fitted my metre today and I thought he was great. He was reassuring, polite and very knowledgeable, but passed information to me in terms that I could follow rather than 'blinding me with science'. I just wish all other visiting tradesman were at least half as good as Jimmy!

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    Stephen Gale | Plumber

    Polite manner. Clear communicator. Felt confident in his work

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    Nicholas Ryall | Plumber Supervisor | Plumber (Internal)

    I would like to nominate Nick for his overall performance in the field, he always without a doubt has great time management to complete his workload then has more time to complete more R&R when finished or assisting others to cover appointments. He will never moan about where he is working or ha...

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    Rupert Hayward | Plumber

    Rupert was very polite and knew everything about his job, top marks

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    Jake Martin | Supervisor

    Fantastic person. He had come down and sorted the smart meter install.

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    Rupert Hayward | Plumber

    Rupert was very efficient explained the whole process clearly making his visit effortless. Very courteous and was mindful to protect the floor coverings.

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    Alex Neubauer | Dig Team

    When electricity pipes on my old Victorian house caused concern when digging direct, Paul Green and Alex Neubauer took extra precautions and manually solved the problem, making safety a priority. They also worked proficiently with the least disruption, were polite and patient and finished off the ...

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    Paul Green | Dig Team

    When electricity pipes on old Victorian house caused concern when digging direct with a 'mole ' Paul Green and Alex Neubauer took extra precautions and manually solved the problem making safety a priority. They also worked proficiently with the least disruption, were polite and patient and finishe...

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    Gareth Williams | Dig Team

    Paul Green | Dig Team

    Alex Neubauer | Dig Team

    Fantastic service today. Came on time to investigate leak our water supply. Turned up on time. Found the leak that was near the meter caused by excessive push fit joints. Removed the old joints and replaced with a smaller number of screw tight joints. Made good. Very helpful and polite. Thanks so mu...

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    Nadir Rasheed | Plumber | Plumber

    Mr Rasheed was very helpful and patient in explaining the follow up procedure in completing the instalment of the water meter at my place, as well as in answering the questions I'd asked him. Very pleasant and approachable!

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