Recent Nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see other employees who have been nominated by our customers for The WOW! Awards.



    Tom Harding

    Did an excellent job repairing our water leak today.

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    Glenn Peckett

    Did an excellent job repairing our water leak today.

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    Marcus Silva | BAU

    I live in a small block of 4 flats; Marcus was asked to work on the water meter of the flat above mine. Both flats have received attention from Thames Water employees several times during the last five years- at one point I supposedly had a water meter installed for my flat. Marcus, however, was th...

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    Stephen Gale

    He was very polite, helpful and talked me through everything. Took his time and made me feel important not just a job number.

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    Murat Celikbilek

    This engineer visited my property in early January to install a water meter. he concluded that it was not possible to fit a meter. He therefore advised me of the possibility of reducing my annual charge and how to go about this. Very helpful - and he had a charming and generally helpful mannner. ...

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    Stephen Gale

    Stephen arrived in the allocated time slot. He came and introduced himself and explained exactly what he was going to do. There was a problem with our meter - we didn't have one. He fitted a new one very quickly and efficiently. Stephen was polite and considerate throughout - I would recommend...

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    Stephen Gale

    Stephen came to survey for a water meter He was on time, personable, polite and informative

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    Alan Isaac | Plumber | BAU

    I'm so happy with the service - if there was rating out of 10/10 I'd give him a 12 out of 10. He was so polite and kind, he was very professional - I cannot put into words the service I received yesterday.

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    Frank Luck (Internal)

    I was so impressed by this young man. He was courteous, got on with the job quickly and professionally, explained what he'd done to me clearly. The job looks really well done and neat. So I'd say he deserves an award for being professional and personable.

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    Shane Webb

    Tommy Blackmore

    I was very impressed with your team Shane and tommy they were very professional I noticed before they excavated they put fencing up and spent time before digging detecting cables despite heavy rain they put safety first. They were very polite and kept me informed throughout the job. Also when they f...

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    Marcus Silva | BAU

    Marcus, help me with my water meter issues by checking it . And discover that my meter number does not correspond to the one to my property. It was very kind of Marcus to take the time to listen to me and help me. I can't thank him enough. As a result afterwards I called Thames water and an appoin...

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    Murat Celikbilek

    Murat was incredibly helpful when doing my water meter assessment. He explained the process as he worked and was very informative. His work manner was friendly and approachable. He was very helpful in helping me follow up my problem.

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    Alan Isaac | Plumber | BAU

    My experience was first class in all respects to the professional and friendly technician arrived to find the leak. He found the leak and will be fixed soon. it's nice to see people like him around. Thank you so much Alan Isaac

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    Andrew Matthew

    Very helpful and informative

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    Andrew Matthew

    Andrew was very courteous and polite, knew exactly what he was doing and explained everything very clearly. He seemed like a really decent guy.

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    Murat Celikbilek

    Murat clearly explained why I couldn't have a water meter, and offered me a single person's discount instead. He was very helpful and personable.

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    Stephen Gale

    Stephen was very pleasant and thoroughly explained all that he was doing to complete a survey for installing a water meter.

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    Murat Celikbilek

    He was very pleasant to talk to. Polite, kind, thoughtful, patient, tried hard, worked quickly and diligently. If only everyone providing a customer facing service was this good.

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    Nadir Rasheed | Plumber | PMP

    Was very clear and concise with his explanations. Very easy to talk to and was willing to go above and beyond to get the job done.

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    Stephen Gale

    Stephen was very helpful in explaining what my options are in regards to moving my water meter. Excellent service....

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    Stephen Gale

    Water meter changed and explained within 10 minutes. Excellent

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    Murat Celikbilek

    Murat was friendly, knowledgeable and took time to explain exactly why a meter couldn't be fitted and what next steps were to try to save me some money. The whole process was quick, accurate and friendly - what more could you want??!!

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    Nadir Rasheed | Plumber | PMP

    gave his best to help our situation and very kind

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    Dilawar Singh | CSA | Call Centre (Internal)

    Dilawar is a prime example of a great CSA. His non stop dedication allows him to comfortably train new CSAs. He helps out with many queries, and is very knowledgeable. Keep up the good work Dilawar!!

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    Saad Pervaiz (Internal)

    Since joining the company, Saad has grasped the concept of what we do very quickly. His constant effort has allowed him to achieve great CSAT scores. Saad is a clear example of how great customer service is portrayed.

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    Mary Aluoch | CSA | Call Centre (Internal)

    Mary is an excellent CSA who achieves great CSAT scores. As a team captain she is very dependable. Mary is also great at training new CSA agents and is very knowledgeable. She is a great asset to the team! Well done Mary!

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    Brindahan Hariraman

    this is a nomination from TEAM D to our team leader brindahan, as hes been so motivational and supportive to our team , and we have come team of the week 4 times in a row , and its all down to him for giving us targets , and pushing us for surveys , .. couldn't have done it without him and couldn't ...

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    Satvir Singh (Internal)

    I would like to nominate Satvir for a wow award due to his constant effort to gain high CSAT scores. Satvir is a great team player and a highly valued CSA. Keep up the great work Satvir!

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    Dan Plummer

    I had already had 2 engineers out to fit a water meter, both were in my house for over an hour and just stood looking at the pipe work then said sorry we can't do this, Dan turns up and with minutes has started the work, was really helpful with anything I was asking him about the meter and had the j...

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    Simon Haffenden

    Very helpful explained everything in detail and very polite

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    Sam Matthews | Ganger | PMP

    Harry Miller

    Friendly, dependable, happy with the service

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    Simon Fenton

    I would like to nominate Simon F for his amazing work installing my water meter inside my house. I am on a shared supply, but , he recognised how to install, and did an amazing job. His patience and understanding was commendable, I suffer from anxiety, and can be eccentric most of the time, but, ...

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    Richard Elia

    I would like to nominate Richard for a number of reasons. He was extremely polite,helpful and professional during our recent water meter fitting. He had a great approachable manner and willingly answered all of my questions. A great employee who should be valued !

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    Murat Celikbilek

    In this day and age when you get regualarly let down by service providers or people don't turn up as promised Thames Water were informative with their communications and Murat was prompt, polite and very informative. I am very pleased that I made the call to book an appointment.

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    Mike Jones | BAU

    Was able to rectify the low water pressure within my house after a new water meter was fitted. Despite several obstacles, Mike persevered and sorted the problem. Very impressed and grateful. Thank you Mike.

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    Alan Isaac | Plumber | BAU

    Alan is the best connection I've had with anyone from Thames Water in the last few years. He speaks with clarity, is totally friendly and personable and explained things which no one else had ever mentioned before. He not only showed interest in our particular water system but was keen to find solu...

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    Andrew Matthew

    Got on with the job of fitting water meter and done well

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    John Leverton

    John came to fit a new smart meter outside of the house. I thought it was in response to a problem that I had logged with Thames Water a last month, but although this was not the case, John checked out the isssue that I had reported and established the cause of the problem. John demonstrated excep...

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    Stephen Gale

    Came to fit a meter in a timely and very efficient manner. A pleasure to deal with.

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    Stephen Gale

    Stephen rang 10 minutes before attending and promptly turned up 10 minutes later. He gave a very clear introduction of himself and explained clearly what he was going to do. Did it with no fuss, gave me very clear account of his findings and what would happen next. The whole experience was tot...

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